on 04-02-2023 11:17. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. With any other modem this would be a connection from the telephone system which would also come from a wall socket. Connect the cable adaptor to the black banded end of the 3m isolator cable. If you had any further enthusiasm. Been having problems with my landline not working for some time, rang VM and they sent me a Hub 3 to replace the old cable modem I had. Virgin Media; My Virgin Media; Shop; Help;. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. When the door-to-door salesperson from VM was negotiating my contract with me he assured me that my flat was already hooked up (he looked it up on his tablet), but. " when I can't because of wall socket situation in QuickStart, set up and connections 11 hours ago; Many issues in Networking and WiFi 12 hours ago; Getting a newer socket plug while renting in QuickStart, set up and connections Monday; Old Virgin Socket Disconnected in Networking and WiFi SundayI don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. ; If the TV box is connected to the Hub, make sure the. Virgin Media. The old owners of the house had virgin media - 5381338. I don't have a virgin media wall socket and this is stressing me out. If digging / drilling / new external & internal cables are required the. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do n. kkd1. Next, take the blue end of the co-axial cable and insert that into the co-ax port on the back of your Virgin TV box. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. Virgin Phone Switchover. 08K; 2. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. So, follow these steps on how to disconnect, return and connect the new virgin media Hub. Everything you need is posted to you. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Is it possible to ask Virgin Media to install a secondary fibre wall socket in my property? I'm having broadband speed issues with my new package and an electrician has told me. You can also add WiFi Max to our. As you connect the power supply to the wall and the Virgin Media Hub 4, ensure it is tightly bound. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Step 1 - Check your connections. Check all cables are tightly connected between the back of the box and your TV. Same thing happened, and on all the wall phone points. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. • Using your TV remote push the Input, AV or Source button. At least 30Mbps download speeds in every room or £100 one-off credit. 0 Kudos Reply. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. Can anyone - 5437858. I can't find an internal wall socket. No Wall Socket for Internet and TV in QuickStart, set up and connections 3 hours ago 45 times in 11 months in Networking and WiFi 13 hours ago Moving virgin router to another room in QuickStart, set up and connections Sunday1 ACCEPTED SOLUTION. 1 ACCEPTED SOLUTION. Hi @bingoman000. Both of these cables have then been drilled through the wall and into the spare bedroom. can someone contact me about moving a TV point please. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. AnthonyRaw1986. • Scroll to the HDMI port you connected the cable to. Follow these simple installation steps for your Virgin Media home phone set up. There is an external brown box and two cables that come through the wall from it, but no way to connect them to the router. I can only find the TV socket. Virgin Media Wall Socket. Signals from baby monitors, fish tanks and cordless. Broadband. 1. Can anyone help or know how long it takes to g. Step 3 - Label the box – a letter came with the. You should see a welcome screen, then the Virgin Media start up screen. The installation took about 2 hours and was similar to an ordinary coaxial install, the CPE. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. Most QuickStart kits have just 6 cables, connectors and powerlines to. Re: No Virgin media wall socket. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Re: No virgin media wall socket. As you can see from the below, they have a VM wall socket already installed, but this leads off to a three-way splitter. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. 5K. • Check the connection is tightly connected, it will make a 'click' noise. Hi all, when I signed up for Virgin Media, it said the service was available at my house. 3 weeks ago. Sorry to see that you have been having issues with connecting your equipment. I'm a Very Insightful Person, I'm here to share knowledge. Wall Socket. Account - Mobile. The cables won’t attach to the wall socket which looks mangled. So that, buyer must be prepare for this. Can someone come and set it up? 0 Kudos Reply. Switched On. 0 Kudos Reply. I have the most. I was told when purchasing the broadband package that fibre was available here. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. The "two cables" sound very like a Sky dish install. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. on 23-10-2022 13:36. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. Not all properties have a socket. The easiest way to set up multi room viewing is with the Virgin TV 360 Mini box. Cihank617. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. If you look into the back of your Hub, you'll see a port. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. Essentially, I can’t figure out how to connect my broadband cable into the wall socket. 1 Mar 2016. Virgin Mobile. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Then connect this to the right side port of your Virgin Media wall outlet. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. Security matters. on 17-12-2022 10:39. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. Verify that the white cable is securely connected to the Virgin Media wall socket. First, turn your TV box off at the wall. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. I believe that VM only charge £25 for an engineer. Virgin Media service comes through this cable. on 31-12-2021 10:47. Phone. Plugging your virgin media router into an extension lead is fine. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Once the new Hub arrives, please plug it in within 5 days. We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. socket on the rear of your new Virgin TV box by pushing it firmly into place. Tuning in. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. Live TV uses co-ax cables. I cannot find a Virgin wall socket within my flat. If you are trying to do something else, please explain more. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The isolator has a terminator cap (marked below) fitted to the open end. The problem is the Hub is in my Study and the - 4964746. TEL1 on the hub should take on your present phone number when. Thanks again. I understand that I am now to connect the landline to the Hub 3, but having done this, I don't get a connection. Excludes broadband faults and broadband network outages. ; From the wall socket follow the white cable making sure it's tightly connected to the splitter. The house is a new build, there's no lead in the paint, no aquarium or anything like that. No Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago Virgin media question. Sometimes there is no VM wall box, just a trailing cable. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. The multimedia socket has a coax options as does the virgin media socket. To reboot the Virgin Media broadband Hub (also known as WiFi Hub or router) check the power supply is firmly connected to the wall socket and turn the power switch off and on again. There is a virgin media wall socket in the house but there is already a cable that is wired (looks screwed in) to the socket. VM don't use fibre inside the property. Our WiFi guarantee with WiFi Max is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit. My Virgin Media App. We're sorry to hear that there is no longer a Virgin Media wall socket in your property. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. Had my kit sent to a home we’ve just moved into. The cable on the right looks like is for a Freeview TV antenna. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Just had the Hub 3 delivered for Quickstart. ; If the TV box is connected to the Hub, make sure the. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. The cable could be hidden within, or behind, furniture. I’m wanting to connect my modem to the quadplex if possible, rather than to the VM socket, therefore allowing me. Hi there , welcome to our forum and thanks for your post. Hello sophieboulter1. • Take the red-banded end of the isolator cable and push it. You'll need to check that your TV box is connected correctly. The cable line runs into the house to the socket but the router cable make end is - 5038783Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. Thank you for your post and welcome to the community. However the wall socket. nor can I find a external brown box. Save £105. Please don’t plug the adapter into the yellow ports, these are only for ethernet (RJ45) connections. Virgin Media Extension Cable. Which was great as that is in a better location than my master Socket was. We have the quickstart pack but sadly cannot get broadband set up and working. (138 Reviews) If you have a TiVo box in the living room and a TiVo Super Hub Broadband router in in an upstairs office then you will often need an extension cable to relocate these devices. Options. Yes that is a VM phone socket. Just joined. Can't find Wall Socket on 18-11-2021 13:36. Virgin Media; My Virgin Media; Shop; Help;. I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator cable to. I have signed up as a new user for Virgin Fibre. Stay safe online. Hi, I just moved to a new house and got my virgin media kit today. And on the back of the box. Don’t plug the power cable into a plug socket yet. So I have a fibre package in my current home, we are moving next weekend and today I couldn't find the vm wall socket that I need for the red tag cable to plug Into . Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this. Been having problems with my landline not working for some time, rang VM and they sent me a Hub 3 to replace the old cable modem I had. 0 Kudos Share. and view the images for a range of different wall box options. These are the parts I could find, they were screwed into the end on the coaxial cable. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. Account - Mobile. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. For more. 0 Kudos. The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is. Page 8 Connecting 360 Mini box to the Hub Use the new HDMI cable provided Connect the new power supply to connect your 360 Mini box for your 360 Mini box. Thank you. One branch goes to the modem and the other to the V6 box. Check your Hub’s connections Make sure the white cable from the wall socket to the Hub is tightly connected. We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. It’s been delivered and it turns out I don’t have a wall socket for the coaxial cable to go into. 9. Call the Pre-installation and delivery team on 0800 052 1734 if you need a socket for the Hub or TV's connection. in Networking and WiFi Sunday; No Virgin Media Wall socket . See where this Helpful Answer was posted. I am going to send you a private message. It is actually a VM box but a very old one, even though it was still in use just over a month ago. on 28-10-2022 17:29. My Virgin wall socket just have phone line, didn’t get. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. No wall socket but wire from underneath floorboards in QuickStart, set up and connections yesterday Broken box outside of house in Networking and WiFi Wednesday Wall Socket Issue in QuickStart, set up and connections WednesdayRe: Wall socket connection. • Connect the power supply to the back of the new box, then switch on at the wall. which will give you a general idea of VM fixtures and fittings. Hi, I entered my postcode as was told I could use QuickStart! After ordering the hub and looking at the instructions, we do not have a wall socket that matches in our house. Or if the other end of the white cable is in a more useful. Once connected it directly to a hub, a little bit loose, but then interne. We would like to show you a description here but the site won’t allow us. Step 4. The wall socket I have within my home does not appear to be working. I will only be using one wall socket, so the other socket will have no connections. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to. Browse Virgin Media Virgin Media Community. 8 KB Views: 54. Kath_F. Step 4. The cable could be hidden within, or behind, furniture. on 05-02-2023 19:03. How do I book an engineer to come out - 5345632. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. in QuickStart, set up and connections Monday; Delayed install in QuickStart, set up and connections Monday; Weak Wi-Fi in Networking and WiFi MondayThere is a white Virgin socket on the wall with a coaxial cable going to the Virgin Media Box. Once connected it directly to a hub, a little bit loose, but then interne. But I have no Virgin Media Wall socket in my house. Everything you need is posted to you. Look for the omnibox outside and trace the cable inside. All forum topics; Previous topic; Next topic; 14 REPLIES 14. The pre-install team number is 0800 052 1734. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. I'm not sure what this integrated wall socket on Picture 3 is for, I suspect TV or radio. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Tudor. Networking and WiFi. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. Call the Pre-installation and delivery team on 0800 052 1734. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. You need a Virgin Media wall socket to connect to their broadband services. There is this aerial splitter which seems the most obvious place to connect to, but the broadband won’t set up properly, as there is some hardware connection issue. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. At least spell your title correctly jeezus . RedTomato said: I removed my Virgin cable about a month ago. I have only got one rectangular shaped white socket (Shown as below) but it seems old. Browse Virgin Media Virgin Media Community. Call the pre-installation and delivery team on 0800 052 1734. • Check the connection is tightly connected, it will make a 'click' noise. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic), and the telephone cable goes into a regular telephone socket that has been mounted onto the window sill (see pic). I will private message you now to confirm your details. Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. I think there’s something missing to the Virgin Media wall socket in my flat. Plugging your virgin media router into an extension lead is fine. 4 weeks ago. #1 I am having my lounge plastered in 2 weeks and wanted to know if its possible to have a socket with wall plate installed on the wall to hide the cable from my. We would like to show you a description here but the site won’t allow us. Back a step. I will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. I found this which seems - 5282154 - 2. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. My Virgin Media App. If you have a SuperHub 3, please see the following explanations. No, any cables within the house can be touched as much as the householder wants to touch them. There are 10 types of people: those who. Or if the other end of the white cable is in a more useful. No wall socket. Go to solution. If possible, I would like to get rid of this rather ugly white box and replace it with a socket that is fully. Everything is converted to specialised triple screened coaxial cable. But I. Virgin Media How to get a broadband line installed. But I have actually managed to get through to the technical team over chat. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. ahhh the rubbish that is CS - you could try this. Attached Files: AC6BF45B-7AEF-4AB1-8BEA-C067E23F4546. 0. Willferox, May 6, 2022 #1. Tudor. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. Virgin Media; My Virgin Media. easy install. I just got Virgin Media kit and read all information carefully and checked - 5200805We would like to show you a description here but the site won’t allow us. • Connect the power supply to the back of the new box, then switch on at the wall. The engineer might have been thinking of powerline networking adapters? It’s recommended that these are plugged directly into a wall socket rather than an extension lead, but plugging the actual VM router into an extension lead is fine. Entertain me; Broadband Deals. If there’s already a cable plugged into your Virgin. There is a virgin media wall socket in the house but there is already a cable that is wired (looks screwed in) to the socket. Virgin media wall socket in QuickStart, set up and connections yesterday; due to be connected in august advice needed in QuickStart, set up and connections yesterday; Just moved in I need help in QuickStart, set up and connections Wednesday; Wall socket cable does not fit in QuickStart, set up and connections TuesdayOnce you have the adapter, you can use it to plug your phone into your hub. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. on 17-09-2022 22:50. Tudor. Switched. This is a socket in the wall, will the engineer still be required to. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I have the new one as. Virgin Phone Switchover. add to list Tags Virgin Media V3 Hub - 2U cabinet rack mount , ,. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. Got my virgin media self install kit but I don't have a virgin socket. Image below of the Virgin Media PSU Plug that connects to the coax. This is a socket in the wall, will the engin. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. #2. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). After 5 days, your old Hub will. Hi, Same problem here. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. From there it is going into the white distribution amplifier. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Hello, I moved house last week and I got sent a QuickStart pack but don't seem to have a wall socket. log into hub3 - 192. You should see a welcome screen, then the Virgin Media start up screen. Options. These are the parts I could find, they were screwed into the end on the coaxial cable. I’ve tried to schedule an engineer by using the app as it says but there isnt an option to do so! Can anyone help please?Plug the end of the telephone cable you unplugged from the wall socket into the adapter. Stream from Virgin Media. Getting Connected with Virgin Media is easy when you have a wall socket. There are two options for to your TV. Now have to wait until late next week for a technician to arrive!Re: My Flat doesn’t have wall socket. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. The first thing is to start making alternative arrangements for your internet connectivity. on 01-12-2022 11:22. The box and cables may have been removed by the previous occupiers. Connect the Virgin TV 360 box to your home network and you’ll be ready to watch recordings on any other Virgin TV box that’s connected to the same network. No VM wall socket !!!!! in QuickStart, set up and connections yesterday; No cable installed after ordering self install package in QuickStart, set up and connections Sunday; HDU-200 cable from wall? in QuickStart, set up and connections Sunday; Virgin Media want to replace cable to house in QuickStart, set up and connections Sundayhave just received my Quick Start Pack and there is no virgin media wall socket in the house, only a telephone connection. The previous owners had a Virgin Media subscription and I've signed up for a broadband-only deal with them myself. 22-12-2022 19:19 - edited 22-12-2022 19:20. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. We have recently returned to virgin media after leaving but I'm worried that the socket may not be safe. com How to install Virgin Media broadband The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. See where this Helpful. Tudor. Options. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. #12. The box and cables may have been removed by the previous occupiers. That is a Virgin telephone socket. That is the correct fitting, it should push on unless its too loose inside the large housing. I Need a Virgin Media Wall Socket in QuickStart, set up and connections yesterday; Absolutely furious! Unauthorised box installation has ruined 7k worth of new rendering. I'm a Very Insightful Person, I'm here to share knowledge, I don't. Even sitting in the room above the router, the WiFi was dreadful. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. Iv just switched from another provider and got the QuickStart pack but I don’t have the wall socket. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Then check your WiFi or Ethernet connectionStep 2: Order your TalkTalk Broadband service. on 30-12-2022 13:41. Tried looking but can't see a way to book an engineer for this? Thanks. Tags VIRGIN Media wall socket internet , , , , Download: free Website: MyMiniFactory. Options. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch; 2. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. The admin page for the hub says Telephony (disabled)The total REN (ringer equivalence number) of devices you can connect to TEL1 on the VM hub is 3. I'm a Very Insightful Person, I'm here to share knowledge. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. One branch goes to the modem and the other to the V6 box. It allows your computer to send information along your network. Rob. The "two cables" sound very like a Sky dish install. 0 Kudos. 95. Yes, they will lose wifi connectivity but I am suggesting you do this just as a test. wall socket. if I follow the cable that’s wired in already, it ends with a cut cable The cable with the hub is not fitt. I can only find the TV socket. Account - Mobile. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. Router Plugin Port. £ 9. Wall sockets and no connection. Step 1 Find the best spot for the WiFi Hub Make sure to keep the Hub out in the open. Plug into the Hub. Check if Virgin Media is available in your area, by using our postcode check-. If you in a property that's recently been added to Virgin Media's network we have another video th. So you can either unscrew this one & push on the connector provided in the Quick Start pack. We would like to show you a description here but the site won’t allow us. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Luckily, most newer computers have one already. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. Hi Graham. Thank you. Check your Stream box’s connections See if your HDMI and power cables are tightly connected to the Stream box. Virgin Media uses a unique cable network that requires a specific type of. Step 1 - Check your connections. If you look into the back of your Hub, you'll see a port named. Hi I left virgin media on the 26th of march BT has been dreadful but luckily they are letting me leave without a termination fee. Re: Wall socket. Virgin Media Quickstart set up. Virgin Fibre Areas only. Available with M50 broadband or faster. just moved in, can see the brown cable coming in from outside but there's no VM.